Wyoming Department of Family Services employees are reporting that citizens are being called by a State affiliated phone number beginning with 307-777-XXXX and when answered are asked personal information such as names and social security numbers. This is a form of “spoofing”, where the scammer makes a phone call and is able to use another phone number to populate the recipient’s caller ID. to look as if it is an official state agency phone number.
Public telephone networks often provide Caller ID information, which includes the caller’s name and number, with each call. However, some technologies (especially in Voice over IP (VoIP) networks) allow callers to forge Caller ID information and present false names and numbers. Gateways between networks that allow such spoofing and other public networks then forward that false information. Since spoofed calls can originate from other countries, the laws in the receiver’s country may not apply to the caller. This limits laws’ effectiveness against the use of spoofed Caller ID information to further a scam.
Wyoming Department of Family Services should only need an individual(s) personal information if they have applied for a specific program(s) with us, such as SNAP. It is unlikely that a DFS representative would not schedule a call with a client. If you are receiving an unscheduled phone call and you are being asked for your personal information please do not give any information out. It is advised to call your caseworker immediately to report the event.
After many concerns today regarding suspicious phone calls being made to citizen’s, claiming to be the Department of Family Services and requesting personal information, Department of Family Services is reminding residents to be cautious when giving out personal information over the phone.